Shaping Canada’s New Code of Conduct on Economic Abuse: Protecting Seniors and Survivors
Elder Abuse Prevention Ontario, along with the Canadian Network for the Prevention of Elder Abuseand the Canadian Centre for Women Empowerment, hosted a panel of speakers to share insights into current practices under the current Code of Conduct for the Delivery of Banking Services to Seniors, and survivors who offered lived expertise from both senior abuse and domestic/economic violence perspectives.
The panel assessed the real-world impact of the seniors’ code, highlighted best practices, and identified lessons that can guide the development of the new Code of Conduct on the Prevention of Economic Abuse.
Code of Conduct Documents
Code of Conduct for the Delivery of Banking Services to Seniors – CBA
Code of Conduct for the Delivery of Banking Services to Seniors
CCFWE Position Paper
https://ccfwe.org/wp-content/uploads/2025/11/CCFWE-Position-Paper-Code-of-Conduct-on-the-Prevention-of-Economic-Abuse.pdf
CCFWE’s work on a Code of Conduct on Economic Abuse
https://ccfwe.org/code-of-conduct
CCFWE’s Economic Abuse Issue Brief to the Standing Committee on the Status of Women,
Recommending establishment of a Financial Abuse Code of Conduct
https://ccfwe.org/wp-content/uploads/2025/04/ECONOMIC-ABUSE-ISSUE-BRIEF-CCFWE-House-of-Commons-Submission-ccfwe.pdf
CCFWE State of Economic Abuse in Canada
Report : https://ccfwe.org/wp-content/uploads/2023/10/The-State-of-Economic-Abuse-Report.pdf
CCFWE Presentation
About CCFWE https://ccfwe.org/who-we-are-2
CCFWE fact sheets https://ccfwe.org/fact-sheets-and-posters
CCFWE Stear APP https://ccfwe.org/stear-app
CCFWE’s Financial Empowerment program https://ccfwe.org/immigrants-and-refugees
What is economic abuse? https://ccfwe.org/what-is-economic-abuse
CCFWE’s Financial Futures Summit and final report https://ccfwe.org/financial-futures-summit
Panel Discussion – Resources
Canadian Bankers’ Association
https://cba.ca
Financial Abuse Information
Learn how to identify the signs of financial abuse and take steps to protect yourself and those you care about:
https://cba.ca/for-canadians/financial-abuse?type=financial-abuse
Scotiabank’s Seniors Resource Centre
https://www.scotiabank.com/ca/en/personal/bank-your-way/online-banking-seniors.html
Financial Literacy for Seniors
CBA’s Older Adult Fraud Prevention Toolkit
https://cba.ca/article/fraud-prevention-toolkit-older-adults
Request a free, non-commercial financial abuse prevention seminar
https://cba.ca/for-canadians/financial-literacy/your-money-seniors
Information on banking services for seniors
https://cba.ca/article/information-for-seniors
Sign up for the CBA’s free fraud prevention newsletter:
https://cba.ca/forms/newsletter-subscription
Get Cyber Safe’s article: How older adults can protect against common cyber threats https://www.getcybersafe.gc.ca/en/blogs/how-older-adults-can-protect-themselves-most-common-cyber-security-threats
Interac opt-out feature
https://www.interac.ca/en/content/life/interac-e-transfer-opt-out-notification-feature
Anti-Fraud and Anti-Scam Information
How to report scams in Canada – A Simple Guide https://cba.ca/article/how-to-report-scams-in-canada
Canadian Anti-Scam Coalition:
Stand Against Scams: https://standagainstscams.ca
EAPO and CNPEA -Presentation
Elder Abuse Prevention Ontario – Fact Sheets
Financial Abuse and Frauds and Scams
Other Online Resources
How to Report Fraud
- Canadian Anti-Fraud Centre
If you suspect or are experiencing a fraud/scam, report it.
Phone: 1-888-495-8501
www.antifraudcentre-centreantifraude.ca - Competition Bureau
File a complaint about false or misleading advertising
1-800-348-5358
www.competitionbureau.gc.ca
- Credit Checks:
Equifax and TransUnion – Request a copy of your credit report and then review it carefully to see if anyone opened any accounts or incurred debt in your name. You can also ask to put an alert on your credit report in case future scam attempts are made under your name.Equifax : 1-800-465-7166 or www.equifax.ca
TransUnion : 1-800-663-9980 or www.transunion.ca